Every case in True Positive has a status and a priority.
True Positive ships with these three statuses out of the box:
- In Progress
And these three priorities:
That being said, you may want to customize the default statuses/priorities:
- For example, cases in your organization might follow this flow:
- Or you may want a
P2priority scheme--or a scheme mapped to your org's risk management methodology.
To do this, visit
Manage > Customize Statuses (or
Customize Priorities). You can easily add/remove/rename
statuses/priorities on this page:
True Positive doesn't enforce transitions
Note, though, that True Positive, unlike Jira for example, knows nothing about the transitions between different statuses/priorities.
It doesn't enforce, for example, that a case which is
Unacknowledged can only be changed to
Under Investigation, and not to any other status.