To create a case in the web console, click "Cases" in the top navigation menu. This will open a page listing all your cases. Then click "Create Case", which will open a modal like this:
Now choose if you'd like to create a case from scratch or from an existing template.
We suggest creating one-off cases from scratch. Simply provide a name, status, and priority for the case in the form above.
From a template
For types of cases you encounter often, however, like phishing or commodity malware, you should create case templates for them.
Then, you can initialize a case from a template in one click:
Finally, you can create cases from inbound emails.
For example, you might want to create a case in True Positive from your phishing case template for every email that's sent to email@example.com
See this link to set this up.